POLICY

Ravena Fence / Policies

Deposit and Cancellation Policy

 

   Once the deposit is made, Ravena Fence orders the product(s) for your fence job. Once that order has been placed, the deposit becomes non-refundable. If customer decides to cancel this contract for any reason: (1) If the deposit covers the full amount of the product(s) ordered, then the customer may either pick up their product(s) or pay Ravena Fence a delivery and handling fee to deliver the product(s) to customers home or business. No part of the deposit will be returned. (2) If the deposit did not cover the cost of the product(s) and there is still a balance due for the product(s), the customer must pay that balance and a service charge, and then customer may either pick up their product(s) or pay Ravena Fence a delivery and handling fee to deliver the product(s) to customers home or business.


   No product(s) will be released to customer until ALL product(s) has/have been paid for in full. If customer leaves product(s) with Ravena Fence (Fully Paid for or with a balance due) for more than 21 days (from the date product(s) was/were delivered to Ravena Fence) both the deposit and the product(s) are forfeited and belong to Ravena Fence.

 

   If the product(s) was/were delivered to customer’s home or business by the distributor: (1) If the deposit covers the cost of the Product(s) then customer owns the product(s) and no part of the deposit will be returned. (2) If the deposit paid does not cover the cost of the product(s) and the balance due on the product(s) has not been paid within 7 days, you will owe interest and penalties that will accrue daily. If the amount due (including interest and penalties) has not been satisfied to Ravena Fence within 14 days, Ravena Fence will exercise its right to enter a lawsuit to recover money owed. (This process will also add more fees to the balance due.)

Timely Job Performance Policy

 

   Many things beyond our control can affect the date and time of your repair or installation. These things could be, but are not limited to, weather (rain or excessive heat can limit the amount of time in a day that we can work or perhaps not allow us to work that entire day, or longer), Covid-19 may also interfere with us being able to provide service on any given day, or longer (including but not limited to government shut down orders)


   Other items that can delay us is when the manufacturer and/or distributor does not have the product to ship to us in a timely fashion. If we can not get the product requested, then we cannot install it until it is provided to us by the manufacturer and/or distributor.


   Any delays will have a domino effect, delaying all jobs from that date forward. We do have a “Delay Absorption Policy”, where if we are behind our intended schedule, we then schedule work on Saturdays and Sundays to try to make up time when situations prevent us from working our schedule during the week. In many instances this allows us to keep future jobs on schedule.


   There are other things beyond our control that can affect our scheduling. If we run into a “hard dig” (obstructions under the ground (wires or pipes that a client did not notify us of or tree roots or hard rocks that require heavy equipment to get through)) This all takes extra time so a job, we expected to take 2 days may take 3 or 4 days.

   Due to the nature of this business (requiring outdoor, in the weather work), delays can be frequent. We do our best to mitigate these delays and get back on schedule whenever possible. Rest assured that we always do our best and try hard to get your install done in a timely manner.

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